Reservations:
Q: How can I book a room?
A: You can book a room via the website, via your local Travel Agent or by calling the hotel direct.
Click here for the online booking form
Click here to select the Metro Inn of your choice. The phone number is displayed in the left margin on the hotel home page.
Q: How much does a room cost?
A: Rooms start at £24.50 per room per night including VAT. Metro Inn rooms sleep up to three people (adults and/or children)
Q: What room types do you have?
A: All Metro Inn rooms are triples (i.e. one double bed and one bunk bed)
Q: Do you have “smoking rooms?
A: Yes we do. Please ensure that you request a smoking room at the time of booking.
Q How many people can stay in a room?
A: Metro Inn rooms take up to three people (adults / children)
Q: What is your booking and cancellation policy?
A: Click here should go to Booking and cancellation policy.
Q: What if I do not receive a booking confirmation number?
A: When you make an online booking, your confirmation number is emailed to you. If you have not received an email from Metro Inns confirming your booking, please call the hotel directly.
Click here for the Metro Inn you have made your reservation at.
Q: Will you charge my credit card before I arrive?
A: No, credit card details are only taken to guarantee the booking.
Q: Will you take a deposit?
A: No
Q: When do you take payment?
A: Payment is taken upon arrival.
Q: Must I pay with the same credit card as quoted when making the booking?
A: No. Metro Inns accept Mastercard and Visa credit cards and all debit cards i.e Maestro
Q: I do not have a credit or debit card, how can I guarantee my room?
A: You must check in by 18:00 hrs, otherwise we cannot guarantee your room booking.
Q: Up to what time will the hotel keep my room?
A: If your room is guaranteed with a credit card, Metro Inns will hold your room until you arrive. If you have not guaranteed your booking, Metro Inns could release your room at 18:00 hrs.
Q: Can I book more than one room at one time?
A: Yes, but our website only takes individual bookings. If you are booking 5 rooms or more, please download the Group Bookings form or contact the hotel directly by email or phone
Click here for the Metro Inn of your choice and contact details
Click here for the downloadable Groups Bookings form
Q: Do you have any special offers?
A: Click here for current offers available.
Q: How far in advance can I book?
A: As far ahead as you like, within reason!
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Website:
Q: How secure is your website?
A: Very secure. Click here for Site Security
Q: What is your privacy policy?
A: Click here for privacy policy
Q: Does your website use cookies?
A: Click here for use of cookies
Q: How do Metro Inns treat personal data?
A: Click here for collection of data
Click here for use of data
Click here for security of data
Q: How do you control your permission marketing?
A: Click here for Opt out / Data quality / Access
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Hotel facilities and services:
Q: Where can I find the hotel address and phone number?
A: Click here for a list of all Metro Inns
Q: Where can I find directions to your hotels?
A: Full directions are displayed on the right hand side of each Metro Inn’s home page
Q: What time can I check in?
A: 14:00 hrs
Q: What time do I have to check out?
A: 10:00 hrs
Q: What will I find in my hotel room?
A: One double bed, one single bunk bed, a sink, TV, clothes rail, towels and soap
Q: What facilities do your hotels have?
A: Click here for Why Choose Metro Inns
Q: Is breakfast included in the rate?
A: No, but we do offer a continental breakfast for £3.50 per head from 7am to 10am each morning(Not available at Metro Inns Newcastle). Hot and cold food and drink vending is available 24 hours a day
Q: Is there parking?
A: Yes and it is free to guests
Q: Do you have Internet access?
A: Yes, all Metro Inns are Wi Fi enabled
Q: Do you have meeting room facilities?
A: No
Q: Do you have lifts?
A: No
Q: Do you have air-conditioning?
A: No
Q: How can I find out about the local area?
A: Click here for the Metro Inn of your choice and you will find local visit information on the hotel home page
Q: Where are Metro Inns located in the UK?
A: Click here to view our locations
Q: Are there any Metro Inns outside the UK?
A: No
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Special requirements:
Q: Do you have rooms for the less able guest?
A: Yes, all Metro Inns have specially designed rooms and facilities for disabled guests
Q: Do you accept pets?
A: Yes, we accept “house trained” dogs at a supplement of £2.00 per dog per night.
Metro Inns accommodate working dogs free of charge
Q: Do you provide cots?
A: No, but guests are welcome to use their travel cots in the rooms
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Careers:
Q: Do you have any vacancies?
A: Click here for career news
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New “Smoke Free” law in England:
From 1 July 2007 it will be against the law to smoke in virtually all enclosed and substantially enclosed public places and workplaces.
Metro Inns will still offer a percentage of “smoking rooms.” Please ensure that you request a “smoking room” at the time of booking.
It will be criminal offence to smoke in any “no smoking” area in a Metro Inn property and fixed penalty fines of up to £50 will apply.
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Contact:
Q: How do I contact Metro Inns head office?
A: Click here for contact us
Q: How do I contact an individual hotel?
A: Click here for all Metro Inns hotels.
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